Iphone says email username password incorrect

Annoyed by "Cannot Get Mail" Error on iPhone/iPad? Check out the Solutions

Or what to change it to for that matter. It's always worked before but it's just stopped out of no where. Skip to main content. Site Feedback.


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Tell us about your experience with our site. Brenda Created on October 23, Tried changing the password shorter has some blogs say. I have made them have different passwords. I have tried deleting the account, restoring the phone and recreating.

It continues after the IOS 7. This thread is locked.

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You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Previous 1 2 3 4 5 Previous Next. Brenda Replied on January 22, Ron, I do login to use the account for other reasons Thanks for marking this as the answer. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. How satisfied are you with this response? James, I removed my aliases and it didn't fix mine.

My IPhone Says Incorrect Password When Trying to Receive an Email

Glad it did for yours though. I would be grateful if a Microsoft Moderator could look into this problem as a priority? Currently, I am prompted at least 10 times per day to re-enter my password on an iPhone 5S and an iPad 2, using Outlook in the native Mail App. Both are running on iOS 7. Sometimes, re-entering the password is accepted. However, most times the password is not accepted even though it is correct.

If this happens too many times, I am then locked out of my account because "an incorrect password has been entered to many times" and I need to re-authenticate using a security code on the main website. Is there a known compatibility issue with iOS 7? The problems seem to have started since updating from iOS 6. I do not have 2-step verification in place. Integrating Hotmail into my iPhone Mail App is essential for me - currently, it is unusable.

Change Email Password

Many thanks in advance. I have a user who has been having the same problem, she has an exchange account and a hotmail account and has been having the same issue with the exchange asking for the password each time she syncs, to get around this, I have had her to set both accounts to the same password due to hotmail for iphone app and the exchange account use the same connector therefore they cache the same information on the phone as far as security.

Changing them to the same password has resolved her issue. Mari Replied on February 3, Very frustrating to say the least. Any resolution for you yet? NanciMiles Replied on February 27, Nanci Miles. QuintonCunningham Replied on March 4, Message 1 of Any other advice on what I can do?

Question Info

Message 2 of Having the same issue. Following thread. Message 3 of Go into your email section of your BTID and reset the password. Once done test that. You could also create a new email address under your BTID to test as well. Does this affect all accounts? All my settings on my iPhone are mail. Message 4 of Have tried all suggestions, including setting up a new email account and still no joy. Message 5 of Does anyone have any ideas at all? Message 6 of Message 7 of Message 8 of Message 9 of This is for anyone else reading Always check webmail first, and if that works - don't change passwords.

Message 10 of My BTID and email are the same with the same password. Webmail always works. Im on BT Mail and not Yahoo.